FAQ
The basics about our family business, our insurance, and the areas we cover across Western Sydney.
Yes. The same family team works on the tools. You will see the same faces from the first quote to the final cleanup.
We carry full public liability insurance. We are happy to show you the certificates before any work starts.
We work across Western Sydney including Penrith, Blacktown, Parramatta, and the Hills District. If you are just outside these areas, call us and we will see what we can do.
Call us or fill out the form on the Contact page. We will arrange a time to come out, look at the job, and give you a straight answer.
We do. No job is too small for us. If it needs fixing, hanging, or patching, we will take care of it.
FAQ
Answers about our major works including carpentry, decks, room additions, bathrooms, and minor plumbing.
Yes. We build timber decks and pergolas from the ground up. We handle the framing, the boards, and the finish.
We do. We coordinate the waterproofing, tiling, fixtures, and plumbing. You deal with one team, not five different contractors.
It is adding or converting a space in your home. This could be a new bedroom, a garage conversion, or a granny flat fit-out.
We repair timber framing and structural elements. If an engineer is needed, we will tell you straight away and work with their plans.
Leaking taps, mixer replacements, toilet repairs, and small drainage issues. For major pipework, we will recommend a licensed plumber we trust.
FAQ
Details on our Home Care & Repairs services for the smaller jobs around your place.
Yes. We mount TVs, soundbars, mirrors, and shelving. We make sure it is level, secure, and the cables are tidy.
We do. We have put together more flat-packs than we care to count. We follow the instructions and it gets done right.
Yes. Sticky doors, loose hinges, and broken handles are common jobs for us. We will have it opening smooth again.
We patch holes, sand, and touch up paint. We also do accent walls, exterior trims, and silicone replacement.
Gutter clearing, pressure washing, fence repairs, and deck re-staining. We can also trim hedges and remove the green waste.
FAQ
Straight talk on pricing, quotes, and what happens when we come out to see the job.
Yes. We come out, look at the job, and give you a written quote. There is no charge and no obligation.
We price by the job, not by the hour. You know the cost before we start. No surprises at the end.
We take bank transfer or cash. For larger jobs, we may ask for a deposit to secure materials, with the balance due on completion.
We measure up, talk through your options, and answer your questions. You get a clear written quote within a day or two.
No call-out fee for quotes. If you book a small repair, the quote is still free and the repair price is agreed before we start.
FAQ
How we run a job from start to finish, including communication, cleanup, and our guarantee.
One of the family. You will have a direct phone number for the person running your job. No call centres.
Always. We sweep, vacuum, and remove our rubbish. We leave your home cleaner than we found it.
We stand behind our work. If something is not right, call us and we will come back and make it right.
We tell you what is happening each day. If we find something unexpected, we stop and talk to you before doing anything else.
For major works, yes. You get a clear scope of work, the price, and the timeline in writing before we start.
FAQ
How quickly we can get to your job and what our schedule looks like right now.
Small repairs can often be booked within a week. Major works depend on our current schedule, but we will give you a clear start date.
Most bathroom renovations take two to three weeks. We will give you a timeline in your quote and stick to it.
A standard timber deck usually takes one to two weeks. Weather can affect the schedule, but we will keep you posted.
We do our best. We can often arrange to be on site on specific days if you need to be home.
We can arrange Saturday work for smaller jobs. For major works, we generally work Monday to Friday.
FAQ
What we supply, what you supply, and how we choose materials for your job.
Yes. We supply all timber, fixings, and standard materials. We use trade-quality products that last.
You can. If you want a specific vanity, tap, or light fitting, buy it and we will install it. Just check with us first on sizing.
We commonly use treated pine, merbau, or spotted gum. We will talk through the options and the cost difference.
We do. We have used the same brands for years. We will tell you what works and what does not.
You choose the colour. We will get it mixed and do the prep work properly so the finish looks right.
FAQ
Simple advice on looking after your deck, bathroom, paintwork, and other finished jobs.
Sweep it regularly and re-oil or re-stain it every year or two. We can do this for you if you prefer.
Use a mild detergent and warm water. Avoid harsh chemicals. We will leave you with care instructions after the job.
Keep a small pot of the paint for touch-ups. If you need us to come back and patch it, we are happy to.
Twice a year is a good rule. If you have large trees nearby, more often. We can add you to a regular maintenance list.
Yes. Many of our customers have us back each year for gutters, decks, and general repairs. It keeps the house in good shape.
